Shipping & Returns
Dominion Defense LLC normally ships using USPS 2 Day Priority Mail. Orders are generally shipped between 3-5 business day standard air mail, priority mail. In some cases, shipping time might be delayed from 7-10 days during holidays, sale promos and days following a gun shows. You should receive a tracking number to your registered email. If your order is not received after receiving the tracking# within 10-14 days, please contact us.
Depending on the value and type of the product being shipped, a signature may be required to receive the product. A tracking number will be provided by email on all orders. Please note that USPS tracking is very limited and may not show the progress of the shipment until delivered. Even if nothing is updated in the system, the package is usually on its way to you.
Dominion Defense LLC ships to all 50 states in the US including Alaska & HI. The exceptions within the the US are were certain parts and/or accessories are restricted. Please refer to your local laws and regulations prior to purchasing. We also ship to Guam and Puerto Rico.
Lost / Stolen Package
Dominion Defense LLC provides a tracking number upon order processing. If you do not receive a tracking number by email, please email us as soon as possible. If the lost package is a result from a mistake on Dominion Defense LLC, we will replace the lost parts or provide a full refund.
Shipping to APO
Dominion Defense LLC does not ship to APO.
Dominion Defense LLC does not ship international orders
YOU NEED AUTHORIZATION FROM US TO SEND A PRODUCT BACK. INBOUND SHIPMENTS WITHOUT PRIOR AUTHORIZATION WILL BE REFUSED
Used items will not be accepted for return and are sold AS IS. Any newly manufactured item should be returned to the manufacturer for exchange. In most cases, the manufacturer carries the warranty on these parts and needs to be replaced by the factory as not to void that warranty. When in doubt, please contact the manufacturer first to make arrangements for the return. If the manufacturer is not being cooperative, please let us know and we will hold them accountable and help facilitate the return.
All returns must be requested within 5 days of receiving your order. Please take the time to inspect your item within 5 days of receipt. Returns made after 5 days will be refused.
Damaged shipments or missing items. If you receive a damaged shipment and/or your order is missing item(s), you will need to contact us within 4 business days of receipt. You will also need to keep ALL of the packaging, invoices and products and provide us with pictures upon request. Once all of the information is relayed to us, we will reimburse you or send a replacement while we wait on the insurance funds from the carrier. If the above directions are not followed, then you will only be reimbursed if and when the carrier approves the insurance claim and we are reimbursed.
All authorized refunds will be less a 15% fee for various expenses and labor, unless waived due to an error on our part in fulfilling your original order properly. A 4% fee will be applied to canceled orders that have not yet shipped. Why? Because your credit card is charged the instant that you click the submit button and we are charged 4% by our merchant processor.
Returns for free shipping orders. In addition to a 15% restocking fee, your refund will be less our cost for shipping the original order, unless waived due to an error on our part in fulfilling your original order properly.
You must have our authorization to return an order. Do not send us anything without authorization.
All returns are subject to inspection or testing at our facility. If we deem the product to be satisfactory and as advertised, the total refund could be less a 35% restocking fee.
All accessories originally shipped with the item must be returned with the item (including magazines, etc.) to receive a full refund.
ABSOLUTELY NO RETURNS FOR 80% LOWER RECEIVERS OR TOOLS.
If you are having any issue with any Polymer80 80% frames, trigger lower parts kit or any other Polymer80 products, please make sure to contact them at email@example.com or give them a call at 1-800-57-1243. Unfortunately, due to the nature of Polymer80 products, we do not stock nor able to order spare parts for thier 80% frames. End user will have to go direct to them if there is any warranty claims in regards to Polymer80 purchased from Builders Anonymous.
We will not be held financially responsible for packages that are stolen from your doorstep or any other personal or work premises. If this is a concern, please opt for signature confirmation.
Insurance does NOT cover packages that are stolen after they have been delivered.